30 day money-back satisfaction guarantee on the product itself.
1 year Warranty
- On Your Entire
15 year Warranty
- All Wood
- All Hardware
- All Scoop Slides
- Swing Hangers
If at any time during the first 30 days after the date of delivery you are not completely satisfied with your Jungle Gyms Canada playground, you can return the product (freight prepaid by customer) in its original condition to us. We will fully refund you the purchase price, excluding delivery and installation expense.
If something happens within one year from your purchase date, please send us a photo of the defective part and all approved claims will be covered (material only) free of charge – shipping and installation will be extra. We go even further with the structural wood components of your swing set and guarantee them against structural problems for all of the first ten years. All warranties are subject to proper installation and normal residential use. This warranty does not apply to any swing set that is subjected to abuse, vandalism, improper installation, negligence or acts of God.
As long as you are the original buyer of a Jungle Gyms Canada playground, we thrive on customer satisfaction and will ensure that each customer is 100% satisfied.
If you have any warranty concerns please email photos to [email protected]
View Eastern Jungle Gym Warranty – Click Here
Beyond Imagination Treehouses DWL Warranty – 7 year Limited
All of the exterior wooden components of your Daniels Wood Land tree house are covered under a 7 year warranty. Daniels Wood Land Inc will replace or repair, free of charge, minus shipping, travel costs and labour, any wooden component of your tree house or tree house options during the 7 year warranty period. Daniels Wood Land Inc may also, under out discretion issue a check to the customer equal to the amount of the cost of the replacement and/or repair of the item.
The wooden components in your Daniels Wood Land tree house will have small imperfections. Seasonal checks and surface cracks as well a knot holes and knots are all natural characteristics of wooden play equipment. These imperfections not resulting in structural failure are not covered under this warranty. Exposed decks and rails need to be treated annually to maintain their appearance.
The metal or plastic components of your Daniels Wood Land tree house all carry respective warranties. Warranties are based on the specific manufacturers specifications. This warranty does not apply to non-redwood carvings, even if they are used as components of the tree house. This warranty is only valid for tree houses purchased after March 1, 2005.