Common Questions & Answers
Q: Is hardware included in accessories?
A: Hardware is included with some accessories. Ask us for more information before ordering.
Q: I don’t see what I’m looking for. Can I place a custom order?
A: Yes! Call us at 1-877-408-1523 to talk to one of our qualified swing set experts.
Q: Do you offer a warranty program?
A: Yes, our residential playground suppliers provides extensive warranties to complement our own warranty program. See our warranty page for more information.
Q: Does my Jungle Gym swing set need maintenance?
A: Yes, all bolts should be tightened and all accessories inspected periodically. Swing hangers should be lubricated occasionally to prevent squeaking. Tire swivels should be greased annually or as need. Although all of our Jungle Gyms are pre-stained from the factory, we do recommend that the wood should be lightly sanded if needed, and restained or resealed annually to maintain its natural beauty.
Q: My yard is not level. Can I still install a Jungle Gym?
A: Yes! We have a unique leveling system which enables us to customize our Jungle Gyms to accommodate most property conditions.
Q: Are surface cracks and checking in the wood normal?
A: Yes, it is a natural characteristic of any outdoor wood product and will not affect the structural integrity of the Jungle Gym.
Q: My property is not level. Can I still install an Eastern Jungle Gym playset?
A: For slightly unlevel properties, we recommend our Eastern Jungle Gym brand Straight-Base swing sets: Dream, Dreamscape & Ultimate, which use a unique leveling system to accommodate most property conditions.
Q: How are your Jungle Gyms anchored?
A: All Jungle Gyms utilize a unique ground support system which distributes weight evenly to ensure strength and stability. Steel stakes are provided for the side supports as an added precaution.
Q: How much weight will the Jungle Gym support?
A: Our Jungle Gyms can support as many children and adults as you can fit on them.
Q: What if we move after our Jungle Gym is installed?
A. All Jungle Gyms are movable. They can be disassembled and reassembled at your new home. (Please ask your representative for details.)
Q: Will the slide get hot from the sun?
A: All slides are made with UV protectors which help to inhibit the absorption of the sun’s heat and also help to prevent the colour from fading. However, darker coloured slides will retain more heat.
Q: I need a replacement tent canopy top – how do I choose?
A: Dreamscape/Supremescape models 2011-present 45″ x 145″; 2000-2010 43″ x 121.5″ Dream models 2011-present 64″ x 145.5″; 2000-2010 52″ x 72″; Supreme/Extreme/Ultimate/Fantasy/Fantasy Tree House models 2013-present 64″ x 145.5″; 2000-2012 54″ x 145.5″ Sky Models Present Upper 64″ x 145.5″ Lower 54 x 145.5″
Q: Do you ship Woldwide?
A: We will ship anywhere.
Q: What chemicals and treatments are applied to your swing sets.
A: All of our playground swing sets are treated with a water based stain and sealer with a natural cedar color tone so that it is not only environmentally safe but more health friendly for children.
Q. What type of return/refund policy do you have?
A: Jungle Gyms Canada is committed to providing fast and efficient service. If you are not happy with your order and it is in NEW condition, we will refund you the product cost that you were charged minus shipping cost and a 15% restocking fee. Orders returned do not receive shipping reimbursements and are charged the actual shipping costs, to and from our warehouse.
If a returned items was a “Free Shipping” item from us, then the refund for the product will be minus the actual shipping charges and 15% restocking fee. This policy applies as long as the items(s) are returned within 30 days from shipping date and are in the original packaging. Please save a copy of all warranty, receipts, and delivery receipts for your records.
Q. What if my playground set was damaged during delivery?
A: As an unavoidable part of the shipping industry, sometimes packages arrive damaged or defective, or with missing parts. At Jungle Gyms Canada we guarantee you will receive all parts – correct and functioning properly. All replacement part orders are shipped standard ground delivery (regardless of the initial shipment type) unless the consignee chooses to pay for the difference in expedited shipping.
If your item was sent via freight truck and it was signed for and accepted, the order cannot be returned unless shipping is paid both ways by the customer and the item has not been opened or used/installed. If there is damage, part error, or loss in delivery, your replacement parts will be issued. Please email us photos of the damage when you contact us at email@example.com . Save a copy of all warranty, receipts, and delivery receipts for your records. You will receive a call from us to discuss the solutions and time expectations for replacements to be sent to you.
If an order is refused at the time of delivery due to damage, Jungle Gyms Canada will resend a new replacement out as soon as the damaged item is returned to our warehouse. The order must be cancelled with a Jungle Gyms Canada service representative over the phone to avoid having a re-shipment. Please call our offices immediately 877-408-1523 if this situation occurs. Please have a copy of all warranty, receipts, or delivery receipts when you call, and if possible email us photos of the damage at firstname.lastname@example.org so we can start working on your replacement order. You will receive a call from us to discuss the solutions and time expectations for replacements to be sent to you.
Installation and Set Up
Q. What do I need to do to prepare for installation?
A. Create a safe site free of obstacles and debris. Do not install any surfacing, such a rubber mulch, until after the swing set is installed.
Q. How long does it take the average family to install a swing set?
A. It depends on the model, but in general an average model takes 6-8 hours, we recommend setting aside a weekend. You will need two adults to set up the swing set.
Q. Does Jungle Gyms Canada offer installation?
A. Yes! We have installers across Canada.